Frequently asked questions
When will I get my order?
UK orders arrive in 2–3 working days. We offer tracked delivery options, with free shipping over £70.
International orders take 5–10 working days on average.
For full details, see our Shipping Policy in the footer.
What is the return policy?
We accept returns within 14 days of delivery — as long as your piece is unworn, in its original packaging, and in perfect condition.
Please note: earrings, sale items, and gift cards are final sale and can’t be returned.
To start a return, just email us at hello@faeandfound.com.
For full details, peek at our Refund Policy linked in the footer.
Are your collections limited? Will items be restocked?
Yes, we release in limited batches to keep each drop special and avoid overproduction.
Some pieces may return if they become customer favourites, but nothing is guaranteed.
Think of each launch as a fleeting chapter — some stories get a sequel, others stay one of a kind.
Can I send an order as a gift?
Yes. All orders arrive beautifully packaged, ready to gift. We don’t include pricing in the parcel. You can also leave a gift note at checkout.
Is your jewellery waterproof or tarnish-resistant?
Our jewellery is crafted to shine through everyday life: waterproof, sweat-proof, and skin-safe. While they’re built to last, a little care goes a long way. For tips on keeping their brilliance, see our Materials & Care page.
Where are your products manufactured?
We work with trusted international suppliers and UK-based makers to bring each collection to life.
Every detail, from product to packaging, is curated with intention.